Refund policy

We want you to feel confident with your GROTHUB purchase.

Return Window
You may request a return within 7 days after receiving your order.

Return Eligibility
To be eligible for a return, the item must be unused, unwashed, undamaged, and in its original packaging with all tags and product materials attached.

Items with tags removed, or bedding products that have been used, slept under, or covered with, are not eligible for return, except in cases where the item is defective, damaged upon arrival, or the wrong item was sent.

Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong item was sent.

Refunds
Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method.

How to Start a Return
Please contact us at info@grothub.co within 7 days of delivery with your order number and reason for return.